Vehicle Status ~The Crew ~FAQ ~In Case of An Accident...~Paint Care ~Your Rights ~Need Your Car Fixed? ~Feedback  ~Home ~

Your Rights & VA Laws

To Our Customers:

I would like to thank you for visiting Jimmy & Son Autobody's website. We work very hard to offer the best service to you, our customer. We believe that having a pleasant and professional environment adds to the quality of the repair on your vehicle. That is why I insist on all vehicles being cleaned before entering the facility. We know that our technicians are some of the best-trained in the country, and it is our desire to promote that sense of pride in a job well done.

With our experience, we know that the following is a guideline for customers who are having vehicles repaired under insurance claims (copies of the laws are available on our website).

You have the right to choose your repair facility.

You may be entitled to a rental vehicle and one of comparable value to your vehicle.

You have the right to insist on original manufacturer's parts.

We guarantee the workmanship done on your car for as long as you own the vehicle. We use DuPont. Our commitment is to you, our customer!

Sincerely,

Virginia Acts of Assembly - Chapter 870 Re-enrolled
An Act to amend the Code of Virginia by adding Chapter Five of Title 38.3 a section numbered 38.2-517, relating to insurance settlement practices; penalty.

[H 632]

Approved April 15, 1992

Be it enacted by the General Assemble of Virginia;

1. That the Code of Virginia is amended by adding in Chapter Five of Title 38.2 a section numbered 38.2-517 as follows;

38.2-517. Unfair settlement practices; replacement and repair; penalty,--

A. No person shall:

1. Require an insured or claimant to utilize a specific replacement or repair facility or services, or the products of a specified manufacturer, as a prerequisite to settling or paying any claim arising under a policy or policies of insurance; or

2. Engage in any act of coercion or intimidation causing or intending to cause an insured or claimant, to utilize a specific replacement or repair facility or service, or the products of a specific manufacturer, in connection with settling or paying any claim arising under a policy or policies of insurance.

"B. Any person violating this section shall be subject to the injunctive, penalty, and enforcement provisions in Chapter Two (38.2-200) of this title.

President of the Senate
Speaker of the House of Delegates

8.01.88 Recovery of damages for the loss of use of vehicle--

A. Whenever any person is entitled to recover for damage or destruction of a motor vehicle, he shall, in addition to any other damages to which he may be legally entitled, be entitled to recover the reasonable cost which was actually incurred in hiring a comparable substitute vehicle for the period of time during which such person is deprived of the use of his motor vehicle. However, such rental period shall not exceed a reasonable period of time for such repairs to be made or if the original vehicle is total loss, a reasonable time to purchase a new vehicle. Nothing herein contained shall relieve the claimant of the duty to mitigate damages.

B. Whenever any insurance company licensed in the Commonwealth to write insurance as defined in 88.2-124 or any self-insured company refuses or fails to provide a comparable temporary substitute vehicle to any person entitled to recover the actual cost of hiring a substitute vehicle as set forth in subsection A and if the trail judge of a court of proper jurisdiction subsequently finds that such refusal or failure was not made in good faith, such company shall be liable to that person in the amount of $500.00 or double the amount of the rental cost he is entitled to recover under subsection A of this section, whichever amount is greater. If the trial court finds that an action brought against the insurance company under subsequent B. of this section is frivolous, or not to have been brought in good faith, the court may in its discretion require the plaintiff to pay the reasonable attorney's fees, not to exceed $200.000, incurred by the defendant in defending the action. This section in no way precludes any party from seeking such additional common law remedies as might otherwise be civilly legal.