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Do I need to obtain more than one estimate for the repairs done to my vehicle?
There is no law in the state of Virginia requiring you to obtain more than one estimate to repair your vehicle. Your insurance company cannot require you to obtain three estimates.

What is the difference in the terminology OEM and aftermarket parts?
OEM stands for "original equipment manufacturer." An aftermarket part is not the manufacturer's original equipment. Jimmy & Son Autobody strives to use only OEM parts for our customers' cars. The law states that the replacement parts must be of "like kind and quality."

If my car would not pass state inspection after the accident, should I be driving it?
After an accident, if your car would not pass a Virginia State Inspection due to damages caused by the accident, you should not be driving that vehicle. At that point you should be entitled to rental reimbursement from your insurance company (if you are entitled to one stated in your policy).

Where do I get a claim number from?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, Jimmy & Son Autobody Shop will do the rest.

What are your business hours?
Monday - Friday 8:00 am to 5:00 pm.

Will my parts be ordered before I drop off my vehicle for repairs?
We  try to order your parts  before your vehicle is dropped off, unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

If my vehicle's frame is damaged is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Can you match the paint color?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Jimmy & Son Autobody  uses Dupont paint and has access to Dupont's Chromavision system.

Can I get other service work done on my vehicle while it is in the shop?
Yes. Just let your advisor know what other work you would like done so that we can make the necessary arrangements. Jimmy & Son Autobody has a limited mechanical facility.  Please call to discuss your needs. If we can't do the repairs we will be more than happy to make any arrangements for you.

How long will the repairs take for my car to be fixed?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle.  Be sure to check with your advisor for the specifics on your vehicle.

Can I get a ride home?
Yes, (local area only) we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. 

How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant.  Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

How will I know when my car is done?
You will be notified when your vehicle is ready to be picked up. You can also check this website. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?
Yes. Jimmy & Son Autobody guarantees our workmanship on all repairs with a Lifetime Warranty.

Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy.  If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay Jimmy & Son Autobody when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What forms of payment do you accept?
We accept properly signed insurance checks, cash and personal checks.  If another private party is paying for your damage, we will need their check in hand 72 hours before repairs are started. 
Please note: If the check is made out to you and your finance or leasing company, it is your responsibility to have them endorse the check so there is no delay in the pickup of your vehicle.

What are betterment charged?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
 

Can I wash my car?

Please see paint care to the left.